Frequently Asked Questions

Everything you need to know about our organic pantry staples and delivery services.

Are all of your products certified organic?

Yes, every product sold at Simply Organic is USDA Certified Organic or carries an equivalent international certification to ensure no synthetic pesticides or GMOs are used.

How do you ensure the freshness of perishable items during shipping?

We use eco-friendly insulated packaging and biodegradable cold packs for all temperature-sensitive items to ensure they arrive at your doorstep in peak condition.

What is your return policy for food items?

Due to safety and health regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we only ship within the continental United States and Canada to maintain the quality and shelf-life integrity of our organic goods.

Can I track my order once it has been placed?

Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.